Shipping policy

Shipping Zones

We ship to all European countries. For deliveries outside the European Union, including Switzerland and the United Kingdom, orders are accepted on a case-by-case basis and require prior approval. Please contact us at europe@axisfoils.com before placing your order.

Processing Time

Once your order is placed, please allow up to 5 business days for processing before shipment. You will receive a tracking number by email once your order has been dispatched.

Delivery Time

For products in stock, estimated delivery time is 10 business days from the date of shipment. Delivery times may vary depending on your location and carrier availability. These estimates do not constitute a guaranteed delivery date. AXIS Europe cannot be held responsible for carriers delays.

Inspection on Delivery

Business customers (B2B): Please inspect the packaging and contents at the time of delivery, in the presence of the carrier. If you notice any damage, shortage, or defect, record clear and specific reservations on the carrier's delivery document (waybill / proof of delivery) and confirm them to the carrier in writing as soon as possible — for visible damage, at the time of delivery; for damage not apparent on receipt, within 7 days. Failure to do so may result in the loss of any recourse against the carrier.

Private customers (B2C): We recommend checking the condition of your parcel on arrival and reporting any visible damage to the carrier and to us as soon as possible, ideally with photos. This helps us resolve any issue quickly. Your statutory consumer rights remain fully protected.

Shipping Carriers

We work with the following carriers to ensure reliable delivery across Europe: DHL, DPD, UPS, GLS, FedEx, and DB Schenker. The carrier assigned to your order is selected based on your delivery address and parcel specifications.

Shipping Costs

Shipping rates are calculated at checkout based on the weight and volume of your order. The applicable shipping cost will be displayed before you confirm your purchase.

Non-EU Deliveries

Orders shipped outside the European Union may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Questions?

If you have any questions about shipping, feel free to reach out at europe@axisfoils.com.